Why CEOs Should Not Be Our Primary Source of Customer Input
I work with a lot of CEOs, usually as an advocate for better product and
development organizations. Many CEOs tell…
Organizations
159 posts
What Do Product Leaders Worry About? (Survey)
I spend much of my time coaching product leaders: folks who manage teams of
product managers and developer+designer+product…
“I’ll Quit Unless…”
(This post isn’t specific to product management, but a manager’s view of
problematic communications. Not everyone on our…
The Slippery Slope of Sales-Led Development
Most product companies have a few things in their roadmaps that are specifically
for single customers – I call these sales…
How to Make Time for Customer Interviews & Validation
I got a lot of good responses from this recent post about the need to
frequently
talk directly with real…
Do Infrastructure Teams Need Product Management?
I’ve been mulling this for a while, recently prompted by thoughts from Josh Robb
[https://twitter.com/josh_robb]…
Talking Directly with (Real) Customers
I speak/write incessantly about the importance of product managers talking
directly with their users and buyers (collectively “customers”), not…
Your Audience’s Real Roadmap Questions
I get pulled into lots of discussions among product managers about the best ways
to represent (and then present and…
Hearing About Accounts, Listening for Segments
In a well-run organization, each role has a single orientation; they either support individual customers or they support the market.…
Let’s Abandon Customers and Users
I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking…
The Software Development Deli Counter
I’ve noticed a frequent executive-level misalignment of expectations across a
range of software/tech companies, particularly in B2B/Enterprise…
7 Ways to Know That You Need a Head of Product
Over the last year or so, I’ve seen more than a dozen companies with a
meta-product management problem that…