Why CEOs Should Not Be Our Primary Source of Customer Input
I work with a lot of CEOs, usually as an advocate for better product and
development organizations. Many CEOs tell…
Leadership
161 posts
What Do Product Leaders Worry About? (Survey)
I spend much of my time coaching product leaders: folks who manage teams of
product managers and developer+designer+product…
“I’ll Quit Unless…”
(This post isn’t specific to product management, but a manager’s view of
problematic communications. Not everyone on our…
The Slippery Slope of Sales-Led Development
Most product companies have a few things in their roadmaps that are specifically
for single customers – I call these sales…
Product Love Podcast with Pendo’s Eric Boduch
Pendo’s Product Craft podcast [https://productcraft.com/category/podcast/]
series includes conversations with a range of product leaders. Eric…
How to Make Time for Customer Interviews & Validation
I got a lot of good responses from this recent post about the need to
frequently
talk directly with real…
Do Infrastructure Teams Need Product Management?
I’ve been mulling this for a while, recently prompted by thoughts from Josh Robb
[https://twitter.com/josh_robb]…
Talking Directly with (Real) Customers
I speak/write incessantly about the importance of product managers talking
directly with their users and buyers (collectively “customers”), not…
Melbourne: Building and Scaling a Product Team
Topic: Building and Scaling a Product Team
Where: Zendesk, 67 Queen Street, Melbourne, AU
When: Tuesday, 27 February, 6:00…
Your Audience’s Real Roadmap Questions
I get pulled into lots of discussions among product managers about the best ways
to represent (and then present and…
“My CEO is a Finance Guy Stuck on ROI…”
(combining a series of similar conversations)
Head of Product: My CEO is a finance guy*, and is pushing the product…
Hearing About Accounts, Listening for Segments
In a well-run organization, each role has a single orientation; they either support individual customers or they support the market.…