Lying To Customers
I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to…
Customer Thinking
32 posts
Product In the Time of Cholera
I have about a dozen coaching/mentoring calls each week with product leaders, and the tone of those calls has…
Starter KPIs for B2B/Enterprise
I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs
they should choose. This is…
Product Consequences and a Product Code of Ethics?
Prompted by discussions with Jumana Abu-Ghazaleh, Phil Wolff and John Sebes, I’ve been thinking about tech products that are…
Reorganizing Product Teams
At workshops for product leaders, we often discuss different approaches to
implementing major organizational changes within product management teams and…
How (Industrial) Hardware Is Different from (B2B) Software
Product are products, yes? When we talk broadly and generically about product management, we assume that all products/services are…
How to Make Time for Customer Interviews & Validation
I got a lot of good responses from this recent post about the need to
frequently
talk directly with real…
Talking Directly with (Real) Customers
I speak/write incessantly about the importance of product managers talking
directly with their users and buyers (collectively “customers”), not…
Auckland: What Your Roadmap Audiences Are Really Thinking
Topic: What Your Roadmap Audiences Are Really Thinking
Where: Air New Zealand, 185 Fanshawe St, Auckland
When: Tuesday, 20 February,…
Hearing About Accounts, Listening for Segments
In a well-run organization, each role has a single orientation; they either support individual customers or they support the market.…
Selling Vs. Learning
I talk with product managers all the time, and always ask whether they are
talking directly with end users and…
Turning Ideas into Software (Panel)
Lifograph hosted a product management and product strategy discussion:
What: “How to turn software into products” panel discussion
Who: Sue…