Leadership, Trust and Pronouns

I’m struck by the words people choose, and by how their pronouns reflect their management style. In particular, I’m working with a team that’s been hungry for leadership and trust – and is now blossoming. This provides me with an excuse to recap what we all (should) know about leadership, trust, and how the words we use shape the behavior of our organizations.

dictionaryA thoughtful choice between “I” and “we” and “you” is a reflection of the workplace emotional temperature: are managers and executives motivating line employees to do their best, or “throwing them under the bus?” Are we rewarding cross-functional cooperation and market impact, or angling for promotion and impressing our peers? Continue reading

Metrics and More Metrics

Continuing a discussion that was raised in Tom Grant‘s recent conference call with Saeed Khan, they (we) made a distinction between metrics about products that Product Managers use to monitor the world, and metrics about Product Managers for promotions and salary reviews.  Some additional thoughts of mine, along with a lightweight PM assessment tool…

Metrics About Products

For the most part, metrics track the health of products*.  We should be constantly monitoring things like: Continue reading

Where Does (Should) Strategy Live in Your Company?

Rich Mironov gave a talk at SDForum’s Marketing SIG on where/how to build strategy in (young) tech companies. SDForum

What:  Where Does (Should) Strategy Live in Your Company?
Where: Marketing SIG @ DLA Piper,  2000 University Ave, Palo Alto
When: April 12, 6:30pm – 9:00pm   event page
PDF of the slides

Where does/should strategy live in your company?

Technology companies tend to break strategy into functional pieces: the CTO is responsible for a technology strategy, Marketing has a lead generation strategy and a customer/segmentation strategy, product managers each have a product strategy, Sales drives a channel/partner strategy.  Often there’s a disconnect between these groups and their various strategies.  This is even more frequent among software companies deploying agile development practices, since Engineering often sets up its own customer showcases and gathers some product requirements.

So what are the necessary elements to a company/business unit strategy, and who should participate?  Some companies create strategy departments, which risk losing touch with product groups.  Others form ad hoc teams pulled from various functions.  Rich talked through some of the ingredients for good strategy, who needs to participate/collaborate, and some organizational models for making it work at start-ups and small single-product companies.

P-Camp ‘10: Thinking Like an Agile Product Manager


At Silicon Valley P-Camp ‘10 (March 13th), Rich Mironov led a session on “How Agile Changes Waterfall PM Processes and Thinking.”  This was a tall order for a 45-minute colllaborative session with 120+ attendees, so we ran a real-time exercise in creating, prioritizing and attacking a backlog of agile PM issues.  The room was full of enthusiastic attendees, both agile veterans and newbies, with good insights/advice from the crowd.
intro slide set
Agenda:

  • Handful of level-setting slides (< 15 minutes) – see the slides
  • Prioritize and time-box questions / issues raised by the group, i.e. build a backlog (< 10 minutes)
  • Tackle issues based on priority (20 minutes, allocated 5 minutes each for top 4 issues)
  • Thumbnail retrospective (3 minutes)

Rather than just talking about agile thinking and agile processes, we did a tiny re-enactment of some key process steps.  The group raised 7 issues and ranked them as follows:

1. How much should/must we document requirements? – TIME-BOXED to 5 MINUTES
2. How to prioritize a list of 100 items (tools and strategies for handling long lists) – TIME-BOXED to 5 MINUTES
3. Where does UED/UI fit?  We added architecture, since that has many of the same issues. – TIME-BOXED to 5 MINUTES
4. Agile metrics – TIME-BOXED to 5 MINUTES
5. How to deal with waterfall thinkers?
6. What to do about opinionated chickens (i.e. those who are interested but not committed)
7. What about engineers who don’t like product management?

This helped remind us of the essential nature of backlogs: that we don’t get everything done in any one iteration or release, but attacking the highest priority items gets them done first.  In our (very limited) 5 minutes per topic, there were good suggestions and solutions from the floor, including (by topic):

1. Attack requirements iteratively, with less detail up front and more as teams engage with specific stories and raise questions; aim for ‘just enough’ based on team’s knowledge; do enough to motivate the next discussion with Dev team.
2. Prioritize only the top portion (e.g. 30 items) of your list and leave the rest for last; use a scoring/weighting scheme spreadsheet to group and rank items; apply various tools called out by the participants
3. Rich’s strong bias that a UED framework must exist at the beginning of a project, just as a product architecture must exist if this is a complex cross-team effort, and just as a business model/customer segmentation theory must be in place before spending lots of money on development.  Sketching of the “one ahead, one behind” model for designing and testing UED elements.
4. A very brief extension past team’s story velocity toward economic value metrics per story or epic.

In a whirlwind retrospective (purely for structural completeness), the collective wisdom was that next time we might actually propose solutions to the above rather than just talking briefly about them.

Some of this material was lifted from earlier discussions and presentations on product manager/product owner issues, for instance this Product Camp NYC talk.

Third Annual Silicon Valley P-Camp

The third annual Silicon Valley P-Camp was the largest gathering of product managers ever!  550 product managers got together for a Saturday of discussions, talks, panels, networking, fun, food, t-shirts and surprises.  Under the leadership of SVPMA and with Yahoo! generosity.  34 sessions, talks and panels were chosen from 70 proposals, for a long day of collaboration and participation.  A wiki was set up to capture presentations, comments, photos and other information.

P-Camp ‘10
Continue reading

A great SVPMA talk: “How To Get That Next PM Job”

Last Weds (March 5th), Shreyas Doshi had the SVPMA podium for a talk on “How To Get That Next PM Job

SVPMAThis was an astonishingly wonderful talk: crisp, funny, and relentlessly on-point.  When I wasn’t applauding and smacking my forehead, I was jealous. Continue reading

Agile Product Manager Dilemma

Rich Mironov presented a talk on “The Agile Product Manager/Product Owner Dilemma” at PMEC in San Jose.  This generated some lively discussion about how Product Management is different in agile organizations (especially Scrum teams) and the challenges of Product Owners who lack Product Management support or experience.

What: “The Agile Product Manager/Product Owner Dilemma”
Part of: PMEC 2009, AIPMM’s Product Management Education Conference
When: Tues, Nov 17th at 11:00 AM as part of a two-day event
Where: The Fairmont San Jose, 170 South Market Street, San Jose, CA, www.aipmm.com/pmec

Rich has championed discussions within the Agile community about the need for product strategy and business-level planning – and how it needs to wrap around the software development process.  He is one of very few people bridging the PM and Agile communities.

PMEC09

Company-Wide Business Agility and the Soviets

Until recently, most of the discussion around Agile has been strictly limited to software development teams.  We focused on building and testing and shipping software more effectively, with PMs/POs managing backlogs and user stories.  As software companies mature in their adoption of agile, though, it’s becoming clear that agile uncovers inefficiencies throughout the company. It also creates opportunities for executives to drive improvement in market-facing groups such as Support, Marketing, Professional Services, and Channel Sales. Continue reading

Social Animals in Lone Wolf Roles

Part of P-Camp‘s excitement was gathering so many product managers together in person – twice last year’s attendees – for sharing and informal networking.  Putting physical faces to our online personas. This prompts some thoughts about product managers being socially isolated within their technical organizations.

herding sheepFirst an observation: Product management is a very small portion of any product organization.  In waterfall development teams, one PM to each 20 (or 50!) techies isn’t uncommon.  As motivators and enforcers and cheerleaders and decision-makers, we spend most of our time working the internal (technical) teams and the outbound (market-facing) groups.  There’s not much energy left for each other. Continue reading