Customer Input and Planning Horizons (Haas Executive Education)

Rich Mironov returned to the Haas School’s Product Management Executive Education series, “Product Management: Translating Market Opportunities into Profitability,” for a lecture on product management titled “Customer Input Approaches and the Product Planning Horizon”.  This session included an in-person version of the Innovation GameBuy A Feature.” In a program primarily taught by Haas’ distinguished faculty,  Rich was (at the time) the only product management practitioner on the program’s teaching staff.

Where: Haas School of Business, University of California, Berkeley, CA
When
: Tuesday, November 4, 2008 (the full program runs Nov 3 through 7)

The Berkeley Center for Executive Development draws on the rich resources, Haas Berkeleytalent and perspectives of top-level business educators and researchers from UC Berkeley’s Haas School of Business and elsewhere to provide top-level executive education courses and custom programs to executives and companies around the world. This includes specific programs in Leadership, Finance, Marketing, and General Management – including Product Management. The 2008 Product Management program draws on The Haas School’s own professors as well as expert practitioners in the field. Rich Mironov is honored to be part of this distinguished group.

The Strategic Secret Shopper

Investigative hat I’ve often played the “secret shopper,” hired to approach key competitors as a customer or as a consultant to a prospective customer.  The goal is to find out in detail what the Other Guys are really saying about themselves — and about you — plus specifics on their products, pricing, positioning, channels and delivery dates.

It’s very difficult for insiders to do this because [1] return phone calls to their office voicemail give away the game immediately, [2] competitive analysis needs consistency and concentration during several weeks of sporadic discussions, and [3] internal product managers/product marketers already believe they know the answers. Continue reading

Getting into Customers' Heads

Sometimes, at the end of a heroic development effort, we find lukewarm prospects instead of purchase-order- waving customers.  How can we get inside our prospects’ heads early in the product cycle so that our “next new thing” meets their needs and desires?  Or… paraphrasing Freud’s famous question about women,
“What do customers want?” Continue reading